Shipping policy

🚚 Shipping Policy

Oleum Crete UAE

At Oleum Crete UAE, we are committed to delivering our products to you safely, efficiently, and with the care they deserve. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.

📦 Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email confirmation with tracking details once your order is shipped.

🇦🇪 UAE Shipping

  • We offer standard delivery across the UAE.

  • Delivery is typically completed within 1–3 business days after dispatch.

  • We use trusted local couriers (EmPost) to ensure safe and timely delivery.

  • Delivery charges are calculated at checkout and may vary depending on the order size and location.

  • Free UAE shipping may apply for orders over AED 200.

❗ Incorrect Address or Missed Delivery

  • Please ensure your shipping address is complete and accurate at checkout.

  • Oleum Crete UAE is not responsible for delays or losses due to incorrect or incomplete addresses.

  • In case of a missed delivery, our courier will attempt re-delivery or contact you directly.

🔎 Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and link to follow your shipment in real time.